Data quality and data architecture are now recognized in insurance and most other industries as the fuel needed to address our biggest challenges. Building the digital core of any organization only works when you have the data quality to act on it. …
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In this series of posts, I’ve talked about why personal lines and small commercial insurance carriers need to focus on reinventing the customer experience from end to end, and four different aspects of that experience that can help them drive growth—new products,…
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In this series, I have been examining the state of female leadership in insurance from a qualitative and quantitative perspective. While the research paints a compelling picture of progress in some areas, female leaders within insurance have also highlighted the change that…
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Leading insurance companies are reinventing their product and customer engagement strategies to meet the evolving needs of customers in real-time. To make it work, they need both customer data from connected and IoT devices and advanced data analytics. The insurance industry has…
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Differentiated products and services are key to growth among life and annuity carriers. Underwriters are poised to help drive this new growth, but they need the right tools and training. Insurers have already invested in a host of new technologies, such as…
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I am delighted that my colleague Tony Steadman joined me to discuss the latest industry headlines in this month’s Insurance News Analysis. Tony is making news himself as a founding member of the just-launched Black Insurance Industry Collective (BIIC). In this edition,…
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In our last post, we discussed how compressive disruption is challenging P&C carriers’ top and bottom lines. We also looked at why we see advice-based wealth management as an attractive market for carriers right now. In this post, we’ll highlight why we…
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As the Science Based Targets initiative (SBTi) guidance for financed emissions celebrates its first anniversary, we want to share three reflections from this very busy year of working with our Insurance and Banking clients on their net-zero targets. Highlights 1. The overall concept…
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There’s been a seismic shift in how people and companies buy and sell services since the beginning of the pandemic. Salesforce data shows that 80% of business-to-business buyers have higher expectations of companies’ digital capabilities in the wake of pandemic-related disruption. In…
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Diversity and inclusion is a priority across all industries, and insurance is no different. In this series, we have examined the state of diversity among insurers operating in Europe through the lens of gender equality, particularly in fostering leadership in the industry.…
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For many of us, ringing in the new year means setting resolutions for better health and well-being. Whether in business or our personal lives, we must consider the scenarios that may threaten or enabl...
The insurance industry has been built on data since its inception. Meanwhile, several other industry sectors have proven that there’s a need for a fundamental shift in how data is used—a shift that’s ...
The life insurance and annuity industry proved resilient in 2021, even in the face of COVID-19 and the delta variant. I’m encouraged by the amazing scientific breakthroughs that created and distribute...
The first part of this blog series introduced Accenture’s strategic resilience framework. In this blog, I will expand this introduction to take you through our framework step by step using the lens of...
In this series, we’ve been looking at the value digital twin data can bring to the insurance business. Specifically, I see there being four main areas where insurers could take advantage of digital tw...
Emerging risks and changing customer behavior are shifting the revenue landscape for insurers. These trends call for change in the products and services insurance companies bring to market. Historical...
Few lines have been talked up in recent years quite like cyber. Indeed, Accenture has predicted $25bn of growth in annual cyber premiums globally by 2025 – or a 500% increase on today’s ~$5bn GWP. Dem...
Highlights: More than 850 institutions have participated in the Innovation in Insurance Awards since 2016. The awards are free to enter. Find a step-by-step walkthrough of the submissions process with...
Insurance does not exist in isolation. More and more, it is intrinsic to the business models of partner organisations, enabling new kinds of activities and new ways of working – a reality recognised b...
The COVID-19 pandemic continues to cause upheaval in our business and personal lives in North America and around the world. While there is still considerable uncertainty around how the pandemic will c...
