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7 strategic cyber steps for the Chief Underwriting Officer

Cyber is an expanding net-new growth area with opportunity to deliver a compelling insurance offering especially in the mid-market. Yet, the path to becoming a market-leading and profitable cyber insurer is fraught with challenges. In this article, we outline the essential strategies…

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Navigating the next era of growth in insurance brokerage

The brokerage market has enjoyed a period of sustained revenue growth, profitability, and shareholder value, driven by favorable macroeconomic conditions. M&A activity has flourished due to easy access to inexpensive capital on a robust cash flow business, while organic growth has been…

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What does market-leading cyber claims management look like?

Recently, many leading insurers have applied transformative solutions to enhance their cyber products. With the cyber insurance market projected to double to $29B by 2027, we explore what constitutes market-leading cyber claims management.   In this blog we’ll delve into the complexities of…

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Beyond premiums: What really drives customer loyalty? 

Personal lines insurance is very price-sensitive. As discussed previously, maintaining a 20+% expense ratio is not feasible for insurers. Beyond pricing, what truly fosters customer loyalty, and how can insurers compete to increase their market share?  In this blog, I explore strategies…

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5 areas of algorithmic underwriting advantage

Use of algorithmic underwriting is increasing across the insurance industry. With enhanced decision-making and improved risk assessments, an algorithmic approach to underwriting can optimize operations for insurers and experience for their customers. In this post we delve into the evolution and advantages…

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4 strategic ways to achieve a 12 – 15% expense ratio

The global P&C personal lines market, which historically saw premium growth at 3%, has risen sharply to more than 15% in the last two years. Despite this premium growth, the expense ratio for most insurers remains in the high-cost range of 20…

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Insurance News: London Calling

The UK is the historical birthplace of the modern insurance industry and where the London Market emerged as a hub for global risk. How are industry dynamics and new domestic challenges in claims and pricing shifting the landscape? It’s London Calling. We…

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INS_Blog_Matt_Madsen_Claims

Driving claims insights for insurance carriers

Strategic claims segmentation diverges from the traditional ways of managing claims, promoting a more detailed, data-driven approach.  Traditional segmentation only considers the monetary value and data points such as the cause of loss and the exposure. Strategic segmentation considers the individual merits…

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Coworkers Having A Business Meeting In The Office.

A new day for risk in insurance

Risk used to be relatively simple.  If a local bakery wanted insurance, you would worry about the structure, the location, how it operated and could have a pretty good view of its risk profile.  Today that same business is far more complicated…

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3 ways insurance underwriters can gain insights from generative AI

Generative AI (GenAI) has the potential to transform the insurance industry by providing underwriters with valuable insights in the areas of 1) risk controls, 2) building & location details and 3) insured operations. This technology can help underwriters identify more value in…

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Meet our bloggers

Khalid Lahraoui

Senior Managing Director – Insurance Lead, Global and EMEA

Kenneth Saldanha

Senior Managing Director – Insurance Lead, Americas

Michael Reilly

Managing Director – Accenture Strategy, Insurance

Cindy De Armond

Senior Managing Director – Insurance Technology Lead, Americas

Darcy Dague

Managing Director – Insurance, North America

Shay Alon

Managing Director – Insurance, Global Lead Accenture Life and Annuity Software

Venkat Viswanath

Managing Director – Technology, Advanced Technology Center, Insurance Lead, India

Nina Jais

Managing Director – Strategy, Financial Services Sustainability Lead, Europe

Heather Sullivan

Managing Director – Insurance, Strategy

Carmina Lees

Market Unit Lead, UKI Insurance

Matthew Madsen

Global Insurance Operations Transformation Lead

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