Matthew Madsen

Global Insurance Operations Transformation Lead

Meet Matthew Madsen, an insurance expert with over 20 years of experience. Originally from Denmark, and now based in London, Matthew began his career as a P&C claims adjuster and has since become a seasoned professional in strategy and delivery across customer experience, data, and technology. He has successfully managed global operations and led enterprise-wide transformation programs for global P&C insurers and reinsurers across the UK, U.S., Europe, and Asia Pacific. Matthew's expertise lies in optimizing end-to-end processes and enhancing customer experiences between brokers, insurers, reinsurers, and third-party administrators. With a background in teaching insurance law, Matthew brings a global perspective to his work. He is passionate about delivering high-impact solutions for (re)insurers and brokers, helping them adopt transformative technologies, improve the customer experience, and develop new ways to enhance business performance.