Accenture Insurance Blog

How customer experience drives growth for life insurers

Customer experience can be a competitive differentiator for life insurers, and many of them are making strategic investments in customer experience across the enterprise to bolster business growth. These investments in people and technology are providing the 360-degree view of their customers…

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Reaching new insurance customers with insurtech innovation

Over the past few years, the Insurtech sector has established itself as a vital catalyst for innovation in the insurance industry. Insurtech is a term that comprises a new group of technology-based start-ups that are disrupting the insurance industry. Agile, technology-centred and…

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Insurance News: Cloud connectivity in an evolving risk landscape

With all the connectivity that cloud enables, and complex dynamics at play in determining who has the responsibility to process and protect PII, insurers need to work with their ecosystem partners to protect the data of their customers and employees. In this…

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How sustainability and workforce transformation inspire innovation

The recent 2022 Qorus-Accenture Innovation in Insurance Awards are a powerful, practical illustration of the trends shaping the insurance industry. Sustainability and workforce transformation are becoming central to insurers for retaining relevance in a changing market. Insurers need to embed sustainability into…

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Resilience inspires optimism in the insurance industry

Despite continuing market volatility and uncertainty, we are fundamentally optimistic about the future of the insurance industry, which has demonstrated resilience through the pandemic and in the face of inflation, losses, and reserve capital requirement headwinds.  As COVID-19 became a global pandemic…

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Insurance News: How AI is enabling the future workforce

The insurance industry continues to cope with an aging workforce and with the impacts of the Great Resignation. To fill the resource gaps, carriers are increasingly turning to collaborative robots, or cobots, to help train and retain younger workers.  In this Insurance…

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Getting it right: Why is claims satisfaction so high?

An insurance claim comes at a stressful time in a customer’s life, often making it a negative experience. At least, that’s what you might assume. That’s why I was surprised when our latest research report, Why AI in Insurance Claims and Underwriting, showed…

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What quantum computing means for insurance

Insurance underwriting is fundamentally a data-driven practice. With an increasingly interconnected world producing far more data than an individual human can process, computers and AI have come in to support data analysis and decision-making. Quantum computing has the potential to change the…

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Strategic Resilience: 4 Opportunities You Can’t Ignore In P&C

How do insurance companies build strategically resilient business models in an unpredictable future? To start, the future isn’t entirely unpredictable. The impacts from many of the most talked about disruptors, including telematics, climate change, automation, AI-driven service models and many more, are…

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Connected, innovative customer experiences

The recent Qorus Accenture Innovation in Insurance Awards highlighted the world’s leading insurance changemakers. The winners of each category stood up against tough competition with initiatives that were not only innovative, but effective and with measurable impact. In this blog series, I…

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Kenneth Saldanha

Senior Managing Director – Global Insurance Lead

Daniele Presutti

Senior Managing Director – Insurance Lead, Europe

Jim Bramblet

Managing Director – Insurance Lead, North America

Silvia Milian

Managing Director – Insurance Lead, Strategy & Consulting, Iberia

Shay Alon

Managing Director – Insurance, Global Lead Accenture Life and Annuity Software

Nina Jais

Managing Director – Strategy, Financial Services Sustainability Lead, Europe

Cindy De Armond

Managing Director, Accenture P&C Core Platforms Lead for North America

James Thomas

Managing Director – Insurance, UK & Ireland

Jeana Muñoz

Managing Director – Insurance Consulting

Michael Reilly

Principal Director – Insurance

Francois Metzler

Managing Director – Insurance, Technology

Ravi Malhotra

Managing Director – Strategy

Scott Stice

Principal Director – Strategy, Insurance

Erik J. Sandquist

Managing Director – Insurance, Global Lead Customer, Sales and Service

Abbey Compton

Global Marketing Lead – Insurance

Elysia Chan

Managing Director – Insurance Practice Lead, Southeast Asia

Joanne Laffan

Content Marketing Lead, Insurance

Juan Demarchi

Manager - Research, Insurance

Sabrina Vieweg

Strategy Analyst

Tony Steadman

Managing Director and Client Account Lead

Yve Kindargi

Business Strategy Consultant

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