Imagine this: the next customer choosing an insurer may never visit its website, see its advertising or speak to one of its advisers. Instead, an AI agent may interpret the customer’s needs, compare products, assess price and coverage, recommend a shortlist and,…
Read More
Insurance growth can emerge from unexpected sources. The rapid expansion of AI infrastructure is creating new concentrations of insurable value. Data centers, for example, concentrate significant physical assets alongside power, cooling, business interruption, cyber and technology exposures. Data centers illustrate a broader…
Read More
Have you ever asked: “Why is it so hard to get things done around here?” In the legend, Alexander the Great stopped trying to unravel the Gordian Knot thread by thread and found a bolder way through. Insurance leaders cannot cut complexity…
Read More
The US life and annuity industry experienced remarkable growth from 2022 to 2024, with record sales, expanding margins, and strong capital inflows. However, as we moved into 2025, early signs of a slowdown began to emerge. While it might be tempting to…
Read More
Insurers enter 2026 amid heightened geopolitical and macroeconomic uncertainty—reshaping risk, pricing, and customer affordability. That volatility isn’t the differentiator; how carriers respond is. The ones pulling ahead today are shifting from reactive execution to deliberate reinvention: they are strengthening their digital core…
Read More
The potential of AI in transforming health insurance claims management is vast, but realizing its full benefits requires more than just implementing new technology. In our previous blog on this subject, we explored how agentic AI can transform the health claims experience. In this blog, we will provide a roadmap as to how insurers can truly…
Read More
Many of us have experienced the frustration of long waiting times to secure a patient slot in a clinic or hospital. Let’s imagine Jane, a policyholder, facing a delay in diagnosis of her acute appendicitis. This delay results in limited treatment options,…
Read More
The integration of Large Language Models (LLMs) with physical robots is set to redefine the way we interact with the world around us. This convergence, as highlighted in the Accenture Tech Vision 2025 trend “When LLMs Get Their Bodies” promises a new…
Read More
We have periodically conducted surveys on underwriting for more than 15 years to understand the state of the function and how technology is—or isn’t—helping it to evolve. In our most recent report Underwriting rewritten, we asked what percentage of time underwriters are…
Read More
In the context of fractious global trade dynamics, businesses have no choice but to adapt their strategies for planning, pricing and protection. The interconnected nature of the global economy means that instability in one sector often has ripple effects across others. Insurers…
Read More
Insurers enter 2026 amid heightened geopolitical and macroeconomic uncertainty—reshaping risk, pricing, and customer affordability. That volatility isn’t the differentiator; how carriers respond...
The US life and annuity industry experienced remarkable growth from 2022 to 2024, with record sales, expanding margins, and strong capital inflows. However, as we moved into 2025, early signs of a slo...
Have you ever asked: “Why is it so hard to get things done around here?” In the legend, Alexander the Great stopped trying to unravel the Gordian Knot thread by thread and found a bolder way through. ...
Insurance growth can emerge from unexpected sources. The rapid expansion of AI infrastructure is creating new concentrations of insurable value. Data centers, for example, concentrate significant phys...
Imagine this: the next customer choosing an insurer may never visit its website, see its advertising or speak to one of its advisers. Instead, an AI agent may interpret the customer’s needs, compare p...
