Highlights In this episode of the Accenture Insurance Influencers Podcast, we speak with Eric Joost, an executive with more than 30 years’ experience in the insurance industry. The insurance industry has changed in four key ways: speed, data and analytics, market size and broker consolidation. Technology is helping industry players become more efficient, and shift…
The new wave of technological innovation is creating an abundance of opportunities for insurers to transform their products, services and experiences. But to capitalize, they need a workforce that is empowered and supported to unlock not only the full potential of the technology, but also their own potential. Welcome to the world of the Human+…
Last time, we outlined the challenges facing long-term savings & wealth (LTS&W) businesses in today’s market. The bottom-line? In a hugely competitive landscape, LTS&W businesses that don’t embrace transformation risk obsolescence. The alternative? Pivot to become what we call a ‘digital living business’. These are organisations that are digital front-to-back, connected, data-driven and utterly consumer-centric.…
Today’s insurance customers desire personalized, convenient and quick service. Accenture’s 2019 Global Financial Services Consumer Study made it more apparent than ever that serving customers in demographic segments is not as effective as serving them as individuals. But how can insurers manage hyper-relevance to millions of customers? The study surveyed 47,000 banking and insurance customers…
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