Like the bankers in 2008, insurers risk going down as the bad guys of the COVID-19 pandemic. As thousands of small UK businesses – faced with empty town centres, absentee staff and mandated closures – turned to them for support, insurers fell back upon their pandemic exclusions. In response, the FCA ultimately took a Business…

Insurance does not exist in isolation. More and more, it is intrinsic to the business models of partner organisations, enabling new kinds of activities and new ways of working – a reality recognised by the Connected Insurance & Ecosystems category at this year’s Efma-Accenture Innovation in Insurance Awards. Building back better Take construction, for instance.…

Before COVID-19, most insurance carriers had already started migrating their IT estates to the cloud. Now, accelerating the cloud transformation means elevating the cloud conversation. As the pandemic disrupted markets around the world, leading businesses across many industries doubled down on their cloud and other technology investments. Accenture’s CEO, Julie Sweet, called this a “Henry…

We are used to talking about disruption as a force on the global insurance stage – or even as a way to bring cover to the billions of people in developing countries who remain uninsured. Here, however, we turn the telescope around, to look instead at what insurance disruption means for a mid-sized national market…