Accenture Insurance Blog

Insurance News: How AI is enabling the future workforce

The insurance industry continues to cope with an aging workforce and with the impacts of the Great Resignation. To fill the resource gaps, carriers are increasingly turning to collaborative robots, or cobots, to help train and retain younger workers.  In this Insurance…

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Getting it right: Why is claims satisfaction so high?

An insurance claim comes at a stressful time in a customer’s life, often making it a negative experience. At least, that’s what you might assume. That’s why I was surprised when our latest research report, Why AI in Insurance Claims and Underwriting, showed…

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What quantum computing means for insurance

Insurance underwriting is fundamentally a data-driven practice. With an increasingly interconnected world producing far more data than an individual human can process, computers and AI have come in to support data analysis and decision-making. Quantum computing has the potential to change the…

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Strategic Resilience: 4 Opportunities You Can’t Ignore In P&C

How do insurance companies build strategically resilient business models in an unpredictable future? To start, the future isn’t entirely unpredictable. The impacts from many of the most talked about disruptors, including telematics, climate change, automation, AI-driven service models and many more, are…

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Connected, innovative customer experiences

The recent Qorus Accenture Innovation in Insurance Awards highlighted the world’s leading insurance changemakers. The winners of each category stood up against tough competition with initiatives that were not only innovative, but effective and with measurable impact. In this blog series, I…

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How digital innovation in insurance drives human connection

Through the pandemic, many carriers accelerated their plans to develop digital customer experiences that allow customers to satisfy their needs without having to speak with a live person. However, there are still situations where it may be important for customers to talk…

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Insurance News: Increasing risk, inflation, and regulation

As changes in risk and macroeconomics—especially inflation—continue to influence insurance industry dynamics, regulators remain engaged to help insurers and customers adjust accordingly. But not all interventions are achieving their intended outcomes. In this month’s Insurance News Analysis, Joanne Laffan and I discuss…

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Why insurers need to rescue underwriters from siloed data

In 2008, Accenture published the results of the first P&C Underwriting Survey in partnership with The Institutes. As the longest-running longitudinal underwriting survey in the insurance industry, this report reveals a holistic picture of where underwriting has been—and where we’re going. Namely,…

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Key strategies for P&C carriers to win in wealth management

Customer expectations are shifting towards a preference for holistic financial guidance. Today’s customers are looking for advice that’s tailored to their specific needs. They will actively switch to companies that can provide both personalized support and experiences that are aligned with their…

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Insurance Coffee House Podcast: Guidewire’s Paul Mang and me

It was my great pleasure to join Paul Mang, Chief Innovation Officer at Guidewire, on the Insurance Coffee House Podcast. Paul and I talk about how our career journeys have intersected and how we now work to drive innovation for our insurance…

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Kenneth Saldanha

Senior Managing Director – Global Insurance Lead

Daniele Presutti

Senior Managing Director – Insurance Lead, Europe

Jim Bramblet

Managing Director – Insurance Lead, North America

Silvia Milian

Managing Director – Insurance Lead, Strategy & Consulting, Iberia

Shay Alon

Managing Director – Insurance, Global Lead Accenture Life and Annuity Software

Nina Jais

Managing Director – Strategy, Financial Services Sustainability Lead, Europe

Cindy De Armond

Managing Director, Accenture P&C Core Platforms Lead for North America

James Thomas

Managing Director – Insurance, UK & Ireland

Jeana Muñoz

Managing Director – Insurance Consulting

Michael Reilly

Managing Director – Insurance, Underwriting Community of Practice

Francois Metzler

Managing Director – Insurance, Technology

Ravi Malhotra

Managing Director – Strategy

Scott Stice

Principal Director – Strategy, Insurance

Erik J. Sandquist

Managing Director – Insurance, Global Lead Customer, Sales and Service

Elysia Chan

Managing Director – Insurance Practice Lead, Southeast Asia

Abbey Compton

Global Marketing Lead – Insurance

Joanne Laffan

Content Marketing Lead, Insurance

Juan Demarchi

Manager - Research, Insurance

Sabrina Vieweg

Strategy Analyst

Tony Steadman

Managing Director and Client Account Lead

Yve Kindargi

Business Strategy Consultant

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