Every insurance carrier knows that its future success lies in innovating and adapting its business to compete in the digital age. A large element of that success, then, is linked to savvy investment in technology. Accenture research illustrates that, while 47 percent of companies are building their future growth strategies on technology and mobility, inadequate technology is listed as one of the top…

In my previous post, we looked at the AI “secret sauce” for insurers. Continuing on our AI journey, it’s time to have a more in–depth look at one of the ingredients: talent. Specifically, the importance of the right talent to design, craft and manage AI solutions; the investment needed; and finding the balance between augmenting and automating.   If you took the AI readiness quiz earlier in this series, you will know the key operational questions insurance leaders…

Today’s workforce is far more dynamic than it was even 10 or 20 years ago. In decades gone by, the profile of an employee was fairly homogeneous –– generally the person was a male, married, who worked at the same company for his entire career then left with a substantial retirement package. These days, that has shifted…

The development of a powerful and extensive ecosystem has enabled South African carrier Discovery to become a “Living Business” that delivers an array of hyper-relevant insurance and financial services offerings. It provides its South African customers with highly-personalized health, auto, home and life insurance as well as specifically tailored wealth-management and banking offerings. What’s more,…