



5 Ways Insurance companies rose up to the COVID-19 challenge
Posted on • By Ravi Malhotra
Many recent perspectives have declared that COVID-19 is a game-changer for all industries, and insurance is no exception. Our recent research on the Payback on Digital Innovation and our Insurance Consumer Study continue to highlight the drive to cloud, the importance of sustainability and customer demands for digital, personalized experiences. Our Digital Payback piece in…
New views: How COVID-19 reshaped consumers’ insurance demands
Posted on • By Jean-François Gasc
In Europe and across the world, there’s hope that life will start to return to normal this year. But although people may begin to work, socialise and travel as we used to, the way we purchase insurance – and indeed what we want from our insurers – will never be the same. How can we…
How to empower the agent as a collaborator
Posted on • By Jim Bramblet & Todd Staehle
Customer experience and distribution innovations appear to offer North American insurers the best return on their innovation investment dollars, according to our analysis. Since agents are largely responsible for the customer experience and expanding distribution, we recommend insurers focus their investments on innovations that will support the work agents do. Last week we looked at…
Digital decoupling: Unlock value and protect your market
Posted on • By Francois Metzler & Edwin Van der Ouderaa
Over the past year, we’ve fielded many questions from clients about digital decoupling – in particular, what it means and the business impact such a transformation can have. Those questions stem from the seismic shifts upending insurance, a sector in which change used to be measured in decades. That timeframe has shortened significantly. Consider the…
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Meet Our Bloggers

Kenneth Saldanha
Global Lead – Industry Sector, Insurance

Jim Bramblet
Managing Director – Insurance Lead, North America

Daniele Presutti
Senior Managing Director – Insurance Lead, Europe

Darcy Dague
Managing Director – Insurance, North America

Elysia Chan
Managing Director – Insurance Practice Lead, Southeast Asia

Erik J. Sandquist
Managing Director – Insurance, Global Lead Customer Insight & Growth

Francois Metzler
Managing Director – Insurance, Technology

Ivo Weterings
Principal Director – Accenture Strategy

Jean-François Gasc
Managing Director – Insurance, Strategy Consulting, EALA

Michael Reilly
Managing Director – Insurance, Underwriting Community of Practice

Ravi Malhotra
Managing Director – Accenture Strategy

Sher Li Tan
Managing Director – Financial Services, Greater China

Shay Alon
Managing Director – Insurance, Global Lead Accenture Life and Annuity Software

Sharad Sachdev
Managing Director – Insurance, North America Lead, Artificial Intelligence and Analytics
