The COVID-19 pandemic is challenging insurance executives to radically change how their organizations conduct business. They’ve been forced to quickly roll out short-term solutions to meet the immediate needs of their customers. At the same time, they’ve had to take stock of the likely long-term effects of the pandemic. Many traditional business models will no…
Since 2015, insurance executives have made significant investments in new technologies, but they’re not all seeing the value they’d hoped to achieve. This has created the innovation achievement gap: the difference between potential and realized value. How leadership manages technology investment and adoption in the 2020s will make or break your financial future—particularly with uncertainties…
In previous posts in this series, I’ve talked about how automation and augmentation, and the workers themselves, will affect the insurance workforce in 2025. In this post, I’ll dive into how insurers can start planning for these changes now, to assemble a new machine-augmented workforce and drive optimal value from artificial intelligence (AI) and intelligent…
In my previous blog post, I looked at how insurance companies that will lead the industry in the future are reimagining their fundamental technology approach and aligning to customers’ and employees’ values and expectations. This is because people don’t just want more technology in our products and services— they want technology that’s more human. Accenture…
