AI is the single biggest evolution of technology the world has ever seen. It opens the doors for carriers to elevate their organizations and employees and create a brand-new experience for customers who are wary of the industry. Within the strategy insurers choose, a responsible approach to AI must be ingrained. As AI accelerates, unique ethical concerns come into play​  AI is progressing rapidly, but…

As I wrote in my previous post, financial wellbeing is deeply intertwined with business productivity, with employees who are stressed about finances being less productive than those who are not. Employers have recognized this and eight out of 10 now offer financial wellbeing programs, up from just two out of 10 in 2015. Unfortunately, uptake…

Every insurance carrier knows that its future success lies in innovating and adapting its business to compete in the digital age. A large element of that success, then, is linked to savvy investment in technology. Accenture research illustrates that, while 47 percent of companies are building their future growth strategies on technology and mobility, inadequate technology is listed as one of the top…

In my previous post, we looked at the AI “secret sauce” for insurers. Continuing on our AI journey, it’s time to have a more in–depth look at one of the ingredients: talent. Specifically, the importance of the right talent to design, craft and manage AI solutions; the investment needed; and finding the balance between augmenting and automating.   If you took the AI readiness quiz earlier in this series, you will know the key operational questions insurance leaders…