Financial institutions generally pride themselves on having tighter cybersecurity defenses than other industries. But last week, I explained that without ramping up investment in advanced technologies like artificial intelligence (AI), machine learning and robotic process automation, insurers will find themselves poorly equipped to keep up with cyber criminals’ attacks. Insurers still need to master cyber…
Uncertainty and danger often paralyze people. The fear of encountering something even more threatening can stop people from taking any action. It’s the same with companies. Industries around the world are having to confront the possible effects of digital disruption. While some bold organizations are rising to the challenge, many others are holding fast. At…
In 2018, market relevance demands personalisation, no matter what the industry. For LP&I providers, that means using data to understand, segment and target customers with personalised products and services at every stage in their lives. But none of that is going to be possible without trust. Why? Because if customers don’t trust an organisation, they’ll…
Sixty-seven percent of 400 CIOs surveyed in 2016 believed that software as a service (Saas) would transform the insurance industry in five years or less. In my previous post, I explored examples of European insurers and global insurtechs that are already using cloud to drive growth and innovation. The future is here, and it’s in…
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