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Accenture Insurance Blog

Digital Transformation

Posted on April 5th, 2017

Efma–Accenture Innovation in Insurance Awards 2017 Nominees Announced

It’s an exciting time to be part of the insurance industry and to witness such unprecedented...
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Efma–Accenture Innovation in Insurance Awards 2017 Nominees Announced
Posted on March 10th, 2017

Five key steps to developing the digital customer service of the future

I’ve tried to show, in the past four posts in this blog series, that digital is reshaping...
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Five key steps to developing the digital customer service of the future
Posted on March 3rd, 2017

Expanding customer service into marketing, product development and sales

The reshaping of customer service, caused by digital innovation, is having a diversity of effects...
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Expanding customer service into marketing, product development and sales
Posted on February 24th, 2017

Insurers are super-charging their already powerful digital channels

Insurers know better than most that digital channels have grown enormously in popularity, diversity...
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Insurers are super-charging their already powerful digital channels
Posted on February 17th, 2017

Prevention beats damage control every single time

It’s great when you manage to defuse a potentially damaging customer issue that threatens to...
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Prevention beats damage control every single time
Posted on February 13th, 2017

What the matchmaker knew

Even efficient, highly skilled employees often find time too short to accomplish their daily...
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What the matchmaker knew
Posted on February 10th, 2017

What to do when your customers become digitally powerful?

Powerful personal devices, increasingly boosted by artificially intelligent digital assistants,...
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What to do when your customers become digitally powerful?
Posted on February 6th, 2017

Who’s ready for disruption?

Across a great variety of industries, incumbents have become more vulnerable. Take, for example,...
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Who’s ready for disruption?
Posted on February 6th, 2017

Five steps that multiply the value of digital technology investments

Many insurers can increase substantially their returns on digital technology investments by...
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Five steps that multiply the value of digital technology investments
Posted on February 3rd, 2017

Businesses admit they’re not meeting customer expectations

A recent Forrester Research study revealed a startling disconnect. Three out of four of the...
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Businesses admit they’re not meeting customer expectations