Silvia Milian

Managing Director – Insurance Lead, Strategy & Consulting, Iberia

The current global insurance market requires agility and evolution in line with customer needs. In my role as Strategy & Consulting Insurance Lead for Iberia, as well as the Client Account Lead for some of the largest insurers in Spain, I pre-empt this shift by presenting clients with new ideas for growth, end-to-end solutions, applying my expertise in core insurance business and technology transformation projects. I am deeply involved in the insurance sales process, driving the launch of new channels and products in insurance and bancassurance, championing and enabling a customer-centric multi-channel approach. The insurance services we help transform have a powerful impact on the customer. At the heart of my work is the belief that it is possible and necessary to create insurance customer experiences that are meaningful, enable growth and promote equality.