Customer Experience
Future of Insurance
Innovation in insurance
Technology Trends
Insurtech
Internet of Things
Ecosystems
Machine Learning
applied intelligence
Future of Insurance
Innovation in insurance
Technology Trends
Insurtech
Internet of Things
Ecosystems
Machine Learning
applied intelligence
5 predictions for the insurance industry in 2022
For many of us, ringing in the new year means setting resolutions for better health and well-being. Whether in business or our personal lives, we must consider the scenarios that may threaten or enabl...
3 winning insurance innovations that give us a view of the future
Last week we announced the winners of the Efma-Accenture Innovation in Insurance Awards 2021. Every year I’m excited to see the submissions come in. This year we received 460 entries from 289 organiza...
What are digital twins and why should insurers care?
The insurance industry has been built on data since its inception. Meanwhile, several other industry sectors have proven that there’s a need for a fundamental shift in how data is used—a shift that’s ...
AI-driven customer experience: Smart move for life insurers
Life insurers that invest in artificial intelligence (AI) can improve the customer experience by making it more personalized and data-driven. With AI, carriers can profitably attract and retain custom...
Coffee House 2.0: Innovation in marine insurance
Today we take a trip down Memory Lane, all the way back to 17th-century London. Much like they do today, its inhabitants back then loved a good cup of coffee – and even a nice bit of coffee culture. H...
3 life insurance underwriting predictions for 2022 and beyond
The life insurance and annuity industry proved resilient in 2021, even in the face of COVID-19 and the delta variant. I’m encouraged by the amazing scientific breakthroughs that created and distribute...
7 trends insurance risk managers say require urgent action
Emerging risks and changing customer behavior are shifting the revenue landscape for insurers. These trends call for change in the products and services insurance companies bring to market. Historical...
Sustainability & ESG: A strategic resilience guide for insurers
The first part of this blog series introduced Accenture’s strategic resilience framework. In this blog, I will expand this introduction to take you through our framework step by step using the lens of...
4 areas where digital twins could help insurers
In this series, we’ve been looking at the value digital twin data can bring to the insurance business. Specifically, I see there being four main areas where insurers could take advantage of digital tw...
Cyber insurance at the crossroads: Finding a path to profitable growth
Few lines have been talked up in recent years quite like cyber. Indeed, Accenture has predicted $25bn of growth in annual cyber premiums globally by 2025 – or a 500% increase on today’s ~$5bn GWP. Dem...
