The potential of AI in transforming health insurance claims management is vast, but realizing its full benefits requires more than just implementing new technology. In our previous blog on this subject, we explored how agentic AI can transform the health claims experience. In this blog, we will provide a roadmap as to how insurers can truly reap the full benefits by endorsing a holistic A.R.T. (“AI-powered, Resilient, Trusted”) reinvention model by rethinking core…

Many of us have experienced the frustration of long waiting times to secure a patient slot in a clinic or hospital. Let’s imagine Jane, a policyholder, facing a delay in diagnosis of her acute appendicitis. This delay results in limited treatment options, days of clinical examinations, extra hospital admissions, and additional medical procedures like blood…

The integration of Large Language Models (LLMs) with physical robots is set to redefine the way we interact with the world around us. This convergence, as highlighted in the Accenture Tech Vision 2025 trend “When LLMs Get Their Bodies” promises a new generation of highly tuned, ‘generalist’ robots that can take on a wide variety…

2025 is not yet over but already, Gallagher Re’s Natural Catastrophe and Climate Report shows that in just the first half of the year, global insured losses have already hit $84 billion. At this pace, 2025 is set to mark the fifth straight year with insured losses exceeding $100 billion. All this exemplifies the fact…

We have periodically conducted surveys on underwriting for more than 15 years to understand the state of the function and how technology is—or isn’t—helping it to evolve. In our most recent report Underwriting rewritten, we asked what percentage of time underwriters are spending on non-core tasks. This time, we saw some incremental improvement year–over–year compared…

In the context of fractious global trade dynamics, businesses have no choice but to adapt their strategies for planning, pricing and protection. The interconnected nature of the global economy means that instability in one sector often has ripple effects across others.   Insurers are no exception to this with recent trade developments having introduced a more…