Posted on October 21, 2014 by Darcy Dague
When a customer files a claim, it’s a moment of truth—and intuitively, insurers know that their ability to resolve each claim in a timely and fair manner goes a long way to customer satisfaction and retention. But what is the precise link between the claim, customer satisfaction and customer loyalty?
The Accenture Claims Customer Survey surveyed almost 8,000 policyholders worldwide across property . . .
Posted on October 20, 2014 by Michael Costonis
Property and casualty insurers have always known that the claim is their most vulnerable moment, and many have invested significantly in improving the claims experience. For the Accenture Claims Customer Survey, we surveyed nearly 8,000 insurance policyholders in 14 countries in North America, Europe, Turkey and Brazil.
Customers are generally satisfied with their insurance providers
Our research . . .
Posted on October 20, 2014 by Michelle Krause
Anyone uncertain about mobility and its “everywhere, all-the-time” nature need look no further than the recently-revealed Apple Watch, slated to debut in 2015 and redefine mobility yet again. For any industry, if business leaders don’t have a long view when it comes to mobility strategies, they will soon be left behind.
The good news, according to the Accenture Mobility Insights 2014 cross-industr . . .
Posted on October 17, 2014 by John Cusano
Every insurer knows that agility is one of the most critical attributes of successful business performance. But it’s not easy for big, complex organizations to be nimble. In this first video in a four-part series, I talk about what agility means for insurers and identify five leading practices that successful firms have adopted to become more agile.
In my next post, I’ll talk in more depth about . . .
Posted on October 17, 2014 by Jonathan Rusby
Earlier this year, we asked 71 senior insurance executives for their views on digital technologies and unsurprisingly, the majority of insurers were keen to acknowledge the importance of mobility, social, cloud and analytics to their businesses. From my conversations with insurers across the United Kingdom, I know many companies recognise that it is digital that is going to help them deliver custo . . .