Posted on March 31, 2015 by Jean-François Gasc
With innovators like Uber leading the way (it’s now offering on-demand flu shots!), more businesses are blending the digital and physical worlds to meet customer demand.
The increasing connectivity between humans and machines, as we discussed last week, is a natural outgrowth of the fact that our world, laced with sensors and overlaid with software, is being transformed by digital.
Trend No. 4: Mo . . .
Posted on March 31, 2015 by Shay Alon
In my previous post I wrote about how digital disruption is bringing the opportunity to develop brand loyalty. To support this development, CIOs are thinking about the structures to support new digital approaches for life insurance and annuity carriers. Systems must be able to provide 100 percent uptime, scale—or “hyperscale”—in response to growing demand and provide high-velocity access to broad . . .
Posted on March 31, 2015 by Brian DeMaster
Contrary to popular perception, the more than 80 million Millennials in the US are keen on building and protecting their wealth, and learning how to better position themselves for the future.
Recent Accenture research shows that 40 percent of Millennials are strongly determined to pass along wealth; 43 percent identify themselves as conservative investors. For insurers to attract and grow from thi . . .
Posted on March 30, 2015 by Michael Costonis
Over the course of this series, I’ve highlighted some of the challenges facing insurers: the evolving customer, technology that offers promise and obstacles, and new competitors. The key to surviving and thriving in a constantly evolving marketplace is customer-centricity, which I discuss in this video.
The customer-centric journey
Progressing down the path toward customer-centricity can be chall . . .
Posted on March 27, 2015 by Cindy De Armond
Many insurers have undertaken significant systems upgrades and/or replacements to bring their companies into the digital age. The rapid adoption of SMAC (social, mobile, analytics and cloud) technologies has pushed insurers to get their systems ready for many new functions, from contacting customers via Twitter feeds to offering mobile apps that provide quotes and claims updates.
Just as insurers . . .