Posted on December 11, 2013 by Thomas Meyer
This blog is part of series exploring the nature of customer-centricity. Read the preceding blog.
There’s a small boy still lurking inside every man, and I confess I still dream about jumping into a taxi and saying “Follow that car!” just like in the movies. It’s probably never going to happen, but I still get a kick thinking about it. Yet the truth is that, as businesspeople, as would-be digital . . .
Posted on December 9, 2013 by Michael Costonis
Last month, I talked about the potential opportunities the sharing economy can bring to the insurance market. This month, we’ll take a deeper dive into the sharing economy. We’ll discover new business models, explore how commercialization is becoming more prevalent and examine how sharing economy stakeholders are influencing the regulatory environment. To wrap it up, we’ll look at why the insuranc . . .
Posted on December 6, 2013 by Eva Dewor
Now that insurers have spelled out their goals for 2015 (see Insurers’ risk capability goals for 2015), they will need to take the necessary steps to reach them. In this final post in my “Global Risk Management Study” series, I explore the three things insurers should do differently.
Insurers’ to-do list
Accenture suggests insurers that wish to reach their risk capability goals for 2015 should con . . .
Posted on December 5, 2013 by John Mulhall
Reasonably enough, insurance executives in our North American Commercial Insurance Underwriting Survey 2013 expect to see more stringent regulation, intense competitive pricing and increased customer and broker expectations for service over the next three years. These trends will put more pressure on the underwriter’s role, requiring more of their time and attention to get the right price for the . . .
Posted on December 3, 2013 by Jean-François Gasc
Accenture Interactive’s research shows that seven out of 10 marketers in B2C, B2B2C and growth-oriented companies feel that the marketing function is going to change fundamentally in the next five years. Insurance CMOs are no exception, with 69 percent of them feeling this way.
For insurers, this change is going to be even more significant because it will be combined with far-reaching change in th . . .