Posted on February 27, 2015 by Cindy De Armond
Many insurance company executives are deeply involved in digitization. They are automating previously manual processes, converting transactions from a paper to an electronic basis, and employing collaborative technologies that link colleagues with each other and with third parties as needed.
That’s great – but it’s not enough. Too many companies stop there, and don’t reap the full benefits of th . . .
Posted on February 27, 2015 by Brian DeMaster
Transforming the onboarding experience requires six key capabilities, which I discussed last week. To get started, wealth management organizations should evaluate each capability more closely using the following questions:
Vision: Based on the key priorities for your organization, what aspects of client onboarding should your company strengthen?
Current State: Rate your company on each capabili . . .
Posted on February 26, 2015 by Kevin Meadows
The insurance industry talks a lot these days about being “customer-centric”. Yet very few industry pundits ever take the time to explain what being customer-centric really means.
In our view, real customer-centricity starts with a very basic premise: The insurer provides what the customer wants, rather than what the insurer wants to sell. This sounds elementary, but it isn’t.
Younger customers . . .
Posted on February 26, 2015 by Michelle Krause
The future is driving toward us, but no one is behind the wheel. Driverless—or autonomous—cars are not the stuff of science fiction. They are real, and they are making their way into our everyday commute.
These automated vehicles are another piece of the Internet of Things, leveraging connectivity and data to manage the way we transport ourselves. They will identify the best route based on current . . .
Posted on February 26, 2015 by Erik J. Sandquist
The Accenture Digital Innovation Survey reveals that most insurers are still looking at digital through a narrow lens, as a tool for incrementally improving their existing business activities: we call them the Digital Followers.
More than half (53 percent) of respondents do not have a digital strategy that covers the entire insurance value chain. Most insurers have adopted a hybr . . .