Posted on August 15, 2014 by Simon Russell
Microinsurance could offer insurers the best entry point into Africa’s fast-growing but extremely diverse markets.
Like their peers in other industries, insurers are looking to emerging economies for the new markets and growth that are proving to be elusive in Europe, North America and Japan. With some of the world’s fastest-growing countries on the continent, Africa is emerging as one of the key . . .
Posted on August 14, 2014 by Erik J. Sandquist
Some 74 percent of insurance marketers interviewed for the 2014 Accenture Interactive CMO Insights survey say it is essential or very important for their company to deliver an effective customer experience, but only 64 percent think they’re doing a good job.
Many of their customers are similarly critical. Less than 33 percent of those surveyed in the 2013 Accenture Consumer-Driven Innovation (CDI . . .
Posted on August 13, 2014 by Michael Colombo
This is the concluding post in my series about digital transformation and business and operating model harmonization in the insurance industry; you can catch up on earlier entries here. This time, I examine how a versatile IT front-end can help insurers to become more agile as they embark on digital transformation.
With the current pace of technology and business change, it is more important than . . .
Posted on August 12, 2014 by Roy Jubraj
Telematics—a Game-changing Opportunity for Motor Insurers
Barely a day goes by without us hearing about a motor insurer somewhere in the world launching a telematics pilot project. This is a technology with massive transformative potential for the industry, yet it still faces a wide range of strategic, technological and regulatory obstacles.
The result is that the world’s largest P&C insurers . . .
Posted on August 8, 2014 by AccentureINS
Customer data is becoming plentiful as internal and external sources proliferate. Data’s potential to help insurers understand their customers and provide more relevant products and services is undeniable. Yet many carriers can only look on in frustration, thwarted by an inability to assemble, process and make sense of the deluge of data that is washing over them. Consider this stat: more than hal . . .