Posted on July 31, 2014 by Micheal Colombo
In my last post, I spoke about the role of customer-centricity in an operating model for leading international insurance groups. This time, I’ll discuss why agents remain central to the insurance business model and how insurers can build better relationships with their agents of choice.
Though international insurers have worked hard to establish direct distribution channels over the past decade, i . . .
Posted on July 30, 2014 by Thomas Meyer
In my first post in this series, I made the point that although the threat of disruption is real, large insurers are as capable of driving the disruption as any digital start-up or established tech giant. And among the disruptive trends sweeping our industry, one that brings with it massive threat and opportunity for insurers is what Accenture Technology Labs calls the “digital–physical blur.”
Thi . . .
Posted on July 29, 2014 by Jean-François Gasc
Only 53 percent of insurance CMOs feel that they can meet the performance objectives of their organizations—fewer than their peers in any other surveyed industry.
Data from the 2014 Accenture Interactive CMO Insights survey shows a clear gap between CMOs’ awareness of the growing importance of their role, and their ability to perform it.
Particular concerns expressed by insurance CMOs are related . . .
Posted on July 29, 2014 by Roy Jubraj
The Rise of the Internet of Things
Following on from my last blog, where I discussed disruptive business models that are on the horizon for insurers, I now want to highlight one particular disruptive trend — the proliferation of ultra-connected devices in the Internet of things.
According to technology research firm Gartner, the Internet of Things will comprise 26 billion devices by 2020, almost a . . .
Posted on July 28, 2014 by Michael Costonis
The Accenture Analytics in Action study found that insurers see the value in analytics, but many lag behind other industries in analytics ambition and capabilities. What’s holding them back? Accenture believes there are three barriers: resources, culture and talent. In this Insurance Chart of the Week, I’ll focus on analytics talent—or the lack thereof.
The analytics talent gap
There’s a critical . . .