Posted on July 24, 2014 by Michelle Krause
As I stressed last week, there’s no place for silos in the connected-everything age. There is an opportunity now for insurers to operate in an integrated way, delivering superior customer value while driving efficiency and growth.
So, how can insurers begin the transformation toward seamless integration? After defining the vision and goals, Accenture recommends five areas of focus:
Establish a . . .
Posted on July 24, 2014 by Micheal Colombo
In my previous post, I spoke about how international insurers should use digital transformation as an opportunity to harmonize their international operations. Now, I’d like to look in greater detail at the role customer-centric interfaces have to play in helping international insurers transform their businesses.
Most insurers today have legacy IT systems and business processes that are engineered . . .
Posted on July 23, 2014 by Thomas Meyer
In nearly every industry, the biggest companies are taking the lead in the digital game. L’Oréal, Tesco, BMW, Unilever, Nestlé and GE are just a few examples of Global 2,000 companies that are racing to become digital. Those that get there first will disrupt their existing markets and penetrate new ones.
But what of insurance, an industry that has been somewhat slower in its adoption of digi . . .
Posted on July 23, 2014 by Darcy Dague
As insurers look for ways to make their claims function smarter, more efficient and more effective, leading companies will take advantage of mobility tools to empower claims professionals. For today’s market, that’s probably tablets or smartphones; in the not-too-distant future, that might include drones and wearables.
In this blog series, I’ve shared a vision of what this might look like in the n . . .
Posted on July 22, 2014 by Jean-François Gasc
A majority of insurance CMOs—84 percent—believe that marketing will undergo fundamental change over the next five years
This is one of the findings of the 2014 Accenture Interactive CMO Insights survey, whose respondents included 38 life insurance CMOs and 49 property and casualty insurance CMOs from North and South America, Europe and the Pacific Rim. I want to spend the next three blogs explori . . .