Posted on October 24, 2014 by John Cusano
Our recent Global Agility survey of 1,300 C-suite and senior-level executives in 16 countries identified five leading practices adopted by the most successful insurers in their efforts to improve business agility. In this second video in a four-part series, I talk about how building diverse leadership teams and preparing ecosystems to act quickly can help insurers improve their agility.
In my nex . . .
Posted on October 24, 2014 by AccentureINS
Analytics has demonstrated its ability to help claims managers reduce both their loss costs and their operational expenses, but most European and Latin American insurers admit that they are unable to take full advantage of the growing volume of data available to them due to their inability to collect and analyze the data.
Although insurers recognize that analytics can provide many benefits—includi . . .
Posted on October 23, 2014 by Jonathan Rusby
Back in the days of classical economists such as Adam Smith and classical engineers like Charles Babbage, there was a keen sense of the value in a division of labour—workers having their own specific tasks and roles as a means to enhance productivity (for example, craftsmen not being expected to do the same things as lesser paid, unskilled workers). In some ways this division still exists in many . . .
Posted on October 23, 2014 by Mark Halverson
Data privacy is set to be the catalyst for the emergence of a totally new business model: the trusted ecosystem.
Last time, I argued that the data monetization business model, which is now beginning to emerge, is already setting itself up for massive disruption—with the unlikely catalyst set to be data privacy and ownership.
I should add that the growing desire of individuals to take control of th . . .
Posted on October 22, 2014 by Thomas Meyer
How can insurers keep customers loyal and happy—especially at an insurer’s most vulnerable moment?
Many insurers have invested significantly in improving the claims experience, and as recent Accenture research found, they have succeeded in one respect. Globally, the majority of customers are satisfied or very satisfied—and the trend holds across Europe, and parts of Asia and Latin America.
Earlier . . .