Posted on August 1, 2014 by John Cusano
Connected insurance also means creating a new ecosystem to deliver customer experiences that breed loyalty—and sustained profits.
The inevitable growth in the Internet of Things feeds into the current explosion of data (the “big data” buzzword) that’s now available. Not coincidentally, cloud computing is making the necessary computing power easily and cost-effectively available, and powerful anal . . .
Posted on August 1, 2014 by AccentureINS
Analytics has demonstrated its ability to help claims managers reduce both their loss costs and their operational expenses. While improved fraud detection and prevention are the most dramatic benefits, analytics’ contribution to improving the speed, efficiency, transparency and predictability of the claims process is impressive.
Insurance leaders agree: 85 percent of claims executives we surveyed . . .
Posted on July 31, 2014 by Micheal Colombo
In my last post, I spoke about the role of customer-centricity in an operating model for leading international insurance groups. This time, I’ll discuss why agents remain central to the insurance business model and how insurers can build better relationships with their agents of choice.
Though international insurers have worked hard to establish direct distribution channels over the past decade, i . . .
Posted on July 30, 2014 by Thomas Meyer
In my first post in this series, I made the point that although the threat of disruption is real, large insurers are as capable of driving the disruption as any digital start-up or established tech giant. And among the disruptive trends sweeping our industry, one that brings with it massive threat and opportunity for insurers is what Accenture Technology Labs calls the “digital–physical blur.”
Thi . . .
Posted on July 29, 2014 by Jean-François Gasc
Only 53 percent of insurance CMOs feel that they can meet the performance objectives of their organizations—fewer than their peers in any other surveyed industry.
Data from the 2014 Accenture Interactive CMO Insights survey shows a clear gap between CMOs’ awareness of the growing importance of their role, and their ability to perform it.
Particular concerns expressed by insurance CMOs are related . . .