customer expectations
Distribution and marketing
Sales and marketing optimization
Customer Experience
Living Business
Insurtech
financial wellness
Workforce of the Future
Digital Transformation
Distribution and marketing
Sales and marketing optimization
Customer Experience
Living Business
Insurtech
financial wellness
Workforce of the Future
Digital Transformation
5 predictions for the insurance industry in 2025
The insurance industry faces major changes in 2025. Demographics, climate impacts and geopolitical change are shifting the landscape—literally and figuratively—and will push insurers to adapt. Faced w...
The guide to generative AI for insurance
Insurers that focused on modernizing technology and improving their data, analytics and artificial intelligence (AI) capabilities are now able to incorporate generative AI (gen AI) as a natural next s...
4 strategic ways to achieve a 12 – 15% expense ratio
The global P&C personal lines market, which historically saw premium growth at 3%, has risen sharply to more than 15% in the last two years. Despite this premium growth, the expense ratio for most...
5 areas of algorithmic underwriting advantage
Use of algorithmic underwriting is increasing across the insurance industry. With enhanced decision-making and improved risk assessments, an algorithmic approach to underwriting can optimize operation...
Navigating the next era of growth in insurance brokerage
The brokerage market has enjoyed a period of sustained revenue growth, profitability, and shareholder value, driven by favorable macroeconomic conditions. M&A activity has flourished due to easy a...
Insurance News: London Calling
The UK is the historical birthplace of the modern insurance industry and where the London Market emerged as a hub for global risk. How are industry dynamics and new domestic challenges in claims and p...
What does market-leading cyber claims management look like?
Recently, many leading insurers have applied transformative solutions to enhance their cyber products. With the cyber insurance market projected to double to $29B by 2027, we explore what constitutes ...
Beyond premiums: What really drives customer loyalty?
Personal lines insurance is very price-sensitive. As discussed previously, maintaining a 20+% expense ratio is not feasible for insurers. Beyond pricing, what truly fosters customer loyalty, and how c...
7 strategic cyber steps for the Chief Underwriting Officer
Cyber is an expanding net-new growth area with opportunity to deliver a compelling insurance offering especially in the mid-market. Yet, the path to becoming a market-leading and profitable cyber insu...
5 reflections on the insurance industry in 2024
As 2024 draws to a close, it’s a good time to reflect on what the insurance industry achieved, what surprised us and how longer-term trends progressed. From an industry results perspective, 2024 was a...
