PRODUCT INNOVATION

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The inclusive insurance opportunity

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The Efma-Accenture Product & Service 2021 winners set the pace

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What does market-leading cyber claims management look like?

Recently, many leading insurers have applied transformative solutions to enhance their cyber products. With the cyber insurance market projected to double to $29B by 2027, we explore what constitutes ...

cyber claims adjuster,

cyber claims management,

Cyber Insurance,

Matthew Madsen

21 Aug 2024

Beyond premiums: What really drives customer loyalty?

Personal lines insurance is very price-sensitive. As discussed previously, maintaining a 20+% expense ratio is not feasible for insurers. Beyond pricing, what truly fosters customer loyalty, and how c...

Matthew Madsen

8 May 2024

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Driving claims insights for insurance carriers

Strategic claims segmentation diverges from the traditional ways of managing claims, promoting a more detailed, data-driven approach. Traditional segmentation only considers the monetary value and da...

Claims,

insurance,

Khalid Lahraoui & Kenneth Saldanha & Naoyuki Shibata

30 Jan 2025

5 predictions for the insurance industry in 2025

The insurance industry faces major changes in 2025. Demographics, climate impacts and geopolitical change are shifting the landscape—literally and figuratively—and will push insurers to adapt. Faced w...

2025,

Insurance predictions,

predictions for the insurance industry,

Michael Reilly

16 Apr 2024

P&C,

A new day for risk in insurance

Risk used to be relatively simple. If a local bakery wanted insurance, you would worry about the structure, the location, how it operated and could have a pretty good view of its risk profile. Today...

Matthew Madsen

17 Jul 2024

P&C,

4 strategic ways to achieve a 12 – 15% expense ratio

The global P&C personal lines market, which historically saw premium growth at 3%, has risen sharply to more than 15% in the last two years. Despite this premium growth, the expense ratio for most...

Kenneth Saldanha & Khalid Lahraoui

29 Nov 2024

CNAFC-business,

frm-bus,

west-business,

The guide to generative AI for insurance

Insurers that focused on modernizing technology and improving their data, analytics and artificial intelligence (AI) capabilities are now able to incorporate generative AI (gen AI) as a natural next s...

Generative AI/Artificial Intelligence,

insurance,

Venkat Viswanath & Michael Reilly

6 Aug 2024

Customer Experience,

5 areas of algorithmic underwriting advantage

Use of algorithmic underwriting is increasing across the insurance industry. With enhanced decision-making and improved risk assessments, an algorithmic approach to underwriting can optimize operation...

Customer Experience,

Future of Insurance,

Technology Trends,

Underwriting,

Carmina Lees & Matthew Madsen

24 Jun 2024

Insurance News: London Calling

The UK is the historical birthplace of the modern insurance industry and where the London Market emerged as a hub for global risk. How are industry dynamics and new domestic challenges in claims and p...

Insurance News,

Heather Sullivan & Bob Besio & Robert Held

2 Sep 2024

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frm-bus,

P&C,

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Navigating the next era of growth in insurance brokerage

The brokerage market has enjoyed a period of sustained revenue growth, profitability, and shareholder value, driven by favorable macroeconomic conditions. M&A activity has flourished due to easy a...