Customer Centricity
Personalization
Distribution and marketing
Sales and marketing optimization
Customer Experience
customer interactions
Digital innovation
Future of Insurance
Internet of Things (IoT)
Personalization
Distribution and marketing
Sales and marketing optimization
Customer Experience
customer interactions
Digital innovation
Future of Insurance
Internet of Things (IoT)
Embedded insurance: a brief overview
Embedded insurance is currently a red-hot topic in the industry. It has permeated many of our recent conversations as clients evaluate how embedded currently impacts—or could impact—their distribution...
3 life insurance underwriting predictions for 2023
As the insurance industry continues to navigate the pace of change, complexity and uncertainty in our world, consumers continue to respond, expecting companies to be more responsive to their needs. Th...
What quantum computing means for insurance
Insurance underwriting is fundamentally a data-driven practice. With an increasingly interconnected world producing far more data than an individual human can process, computers and AI have come in to...
What does the metaverse mean for insurers?
The metaverse is a concept making headlines across the globe, with its application being imagined across all industries. However, until recently, the practical manifestation and future impact of the m...
Explore the insurance trends for 2022 and beyond
What role will insurance play in the future? How can insurers work with customers and parallel industries to create tangible value and make a positive impact on our planet? These are some of the quest...
Blackcomb Consultants is now part of Accenture
Blackcomb Consultants is now part of Accenture I am excited to welcome Blackcomb Consultants, a leading independent Guidewire partner in North America, into the Accenture family. Why Blackcomb Consult...
How insurers can win the race to AI maturity
Artificial intelligence has been around since the 1950s, but over the last several years the business potential of AI has expanded dramatically. We now live in a world where big data and powerful comp...
How digital innovation in insurance drives human connection
Through the pandemic, many carriers accelerated their plans to develop digital customer experiences that allow customers to satisfy their needs without having to speak with a live person. However, the...
Getting it right: Why is claims satisfaction so high?
An insurance claim comes at a stressful time in a customer’s life, often making it a negative experience. At least, that’s what you might assume. That’s why I was surprised when our latest research re...
Why smart insurers are modernizing their mainframe now
In a market that calls on insurers to be agile and digitize at scale, an insurer’s mainframe can either catalyze or inhibit progress. While the mainframe was once a valuable core technological functio...
