Accenture’s 2015 Technology Vision for Insurance reveals that a new “We Economy” is bringing change to the insurance industry whether carriers are ready for it or not. Insurers face profound transformation in the face of rapid advancements in big data, robotics, nanotechnology, genetic engineering, artificial intelligence and many other technologies that promise to change our world dramatically in the next decade.
Leaders are already thinking about what their role will be in an economy where service is personalized and real-time, measured by outcomes and delivered through powerful digital ecosystems. They are preparing to use their digital advantage to stretch their businesses beyond the boundaries of the enterprise and of traditional insurance. One thing these leaders agree on is that a personalized customer experience is a top-three priority.