Customer-centricity is a journey that can have far-reaching consequences within an organization—enabling new business models, profit pools and ways of working. To facilitate a successful transition from product- to customer-centricity, Accenture has identified five digital enablers that insurers can use to drive high performance. Learn more in this Insurance Chart of the Week.
Five digital enablers at insurers’ disposal
Digital technologies offer insurers the opportunity to innovate products, pricing, services, and operating models—and enable them to make the customer their focal point. The race to customer-centricity in insurance is underway. Are you ready to compete and win?
Read our latest thinking on Customer Centricity
Learn more:
- Watch The customer-centric insurer in the digital era (Part 1 of 2) | Insurance Chart of the Week.
- View other Insurance Chart of the Week videos.
- Email me to discuss how Accenture can help insurers achieve success on their journey to customer-centricity.
