Picture a workforce that extends beyond your employees, and includes anyone connected to the Internet. Cloud, social and collaboration technologies now allow insurers to tap into vast pools of resources across the world, many of whom are eager to help. Harnessing this potential may be challenging, but it could give you access to a vast, agile workforce can do things your employees cannot.

Join me for the latest installment in my series on the six technology trends that are likely to have a major impact on insurers in the next three years.

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