Following the economic downturn, many insurers cut their claims workforces drastically. In addition, many experienced claims professionals are at, or near, retirement age. Given these two factors, the US P&C insurance industry faces a shortfall of competent claims talent, and 68 percent of survey respondents are hiring, or about to hire, claims professionals.
And where do insurers expect to hire these claims professionals? That’s the topic of next week’s discussion.
To learn more:
- Read the survey: North American Claims Investment Survey: A Foot in Today, a Leap into Tomorrow for P&C Claims Functions (pdf; opens in a new window)
- View the Accenture North American Insurance Claims Investment Survey infographic