September often brings a sense that things are returning to normal. Vacation season ends, and families send children back to school. For many of us, that longing for normal may not be satisfied quickly.

In this month’s Insurance New Analysis, Natalie de Freitas and I discuss:

• mixed earnings reported by insurers and what they mean as we look ahead
• what insurers are seeing in claims and how that might continue to impact the industry now that hurricane season is back
• how insurers are approaching a COVID-safe return to work and how CIOs, COOs and CHROs assess the success of remote work thus far

Anecdotally, I can relate to many of my clients and colleagues who really look forward to a COVID-safe return to work. A client told me recently that he actually misses his 90-minute commute on the New Jersey Turnpike. Anyone familiar with that drive will understand what a big statement that is.

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