Just as customer needs are changing, agent needs are also evolving. Agents are moving toward a consultative partnership and away from the traditional “prescribe and follow” approach. Armed with better insight into the client, generated from in-depth conversations, seamless data and predictive analytics, the agent is positioned to make recommendations based on a holistic view of the customer. This enables the agent to not only increase sales in the short-term, but to more easily create cross- and up-sell opportunities as the relationship progresses.

Wealth and Asset Management Services Spotlight: Redefining the Wealth Management Client Onboarding Experience
Read the report.

Similarly, wealth management firms are also developing different priorities. Progressive organizations strive to generate profits through a two-prong approach:

  • A more productive sales force
  • A reduction in client service costs

As technology has become more sophisticated, organizations have been able to simplify the onboarding process by tapping into trusted information resources to provide much of the needed data—and then replicating that data across its systems as needed. By decreasing the administrative burden, the agent—and the organization as a whole—is then freed to focus more time on profit-generating activities.

Learn more:

Read Get Onboard, part 1: Transforming Tactical into Strategic

Read Get Onboard, part 2: Meeting Customer Needs

Read Redefining the Wealth Management Client Onboarding Experience

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