High performance in the claims function can spark customer loyalty and improve the bottom line, but a failure to execute will have disastrous consequences. Insurers are taking steps to make their claims functions stronger and more robust, but yesterday’s approaches are virtually powerless when viewed in the prism of today’s rapidly changing technologies and business environment.
On May 20, Michael Costonis, managing director of global claims at Accenture, will address these critical claims issues at the Sanford C. Bernstein & Co. 1st Annual Insurance Conference. The event will feature experts from across the insurance industry tackling the most critical issues of today.
To learn more about Michael’s presentation and the transformation taking place in the claims function, view the Accenture report “Claims at a Crossroads.”