Digital claims solutions have helped insurers improve claims efficiency—but to unlock further value, insurers must also consider how to foster a digitally enabled workforce. In this Insurance Chart of the Week, we’ll look at the characteristics of a next-generation claims workforce.
The claims professional of the future
In short, the next-generation claims professional is agile, effective and informed. By investing in people and redefining the role of the claims professional, insurers can turn human capital into a competitive advantage.