Wealth and Asset Management Services Spotlight - Redefining the Wealth Management Client Onboarding Experience
Read the report.

Transforming the onboarding experience requires six key capabilities, which I discussed last week. To get started, wealth management organizations should evaluate each capability more closely using the following questions:

  • Vision: Based on the key priorities for your organization, what aspects of client onboarding should your company strengthen?
  • Current State: Rate your company on each capability (basic, enhanced, leading). Identify the gaps between where your company is today and where you want it to be in the near future.
  • Prioritizing Investments: Based on the areas your company has identified for onboarding, which of those areas will generate the highest return?

Changing a key function from tactical to strategic requires a shift at the foundational level. Those companies which choose to invest in transforming the onboarding function are likely to see larger returns in increased sales, customer loyalty and agent effectiveness.

Learn more:

Read Get Onboard, part 1: Transforming Tactical into Strategic

Read Get Onboard, part 2: Meeting Customer Needs

Read Get Onboard: part 3: Meeting Organizational Needs

Read Get Onboard, part 4: Understanding Essential Capabilities

Read Redefining the Wealth Management Client Onboarding Experience

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