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Omni-channel

7 Sep 2016
By Erik J. Sandquist
Digital platforms can enable ongoing learning for contact center representatives Read More 1423 Views
31 Aug 2016
By Erik J. Sandquist
Four key capabilities for a digitally enabled contact center environment Read More 527 Views
3 Aug 2016
By Erik J. Sandquist
It’s time for insurers to rethink their approach to insurance personalization Read More 834 Views
13 Jun 2016
By Michael Costonis
For many insurers, the customer experience is driving digital transformation Read More 1700 Views
26 Apr 2016
By Jean-François Gasc
Big insurers are moving to omni-channel distribution channels to leverage their reach and scale in the digital economy Read More 4508 Views
20 Apr 2016
By Erik J. Sandquist
Technology and talent: Transforming the Insurance Contact Center Customer Experience, Part 4 Read More 1031 Views
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