For insurers there is a strong correlation between cloud transformation and revenue growth. Those who lead in SaaS, PaaS, and adoption of native-cloud applications tend to have higher revenues. And with global insurance revenues expected to grow $1.4 trillion over the next 4 – 5 years, accelerating in the cloud now can offer competitive advantage.

With all the events of 2020 and early 2021, insurers are facing not just changed economic conditions but also a changed customer. From personal lines consumers to business owners to group and specialty insurance buyers, there is greater uncertainty.

Insurance customers have new demands for cloud-enabled digital services that incorporate usage- and behavior-based offers. We see clear evidence of this in our Global Insurance Consumer Study 2021 in which consumers who say they would share significant data for personalized services to prevent injury and loss increased 54% in just two years.

Insurers have seen how cloud solutions enable flexible, remote work, and the workforce of the future will expect some level of continued flexibility post-pandemic. Our latest workforce research shows a disconnect between what employees want and what managers want in terms of days in the office. Fortunately, cloud-based workforce analytics can offer insights both in office and remote settings to respond to hardships that affect career opportunities, performance, and morale.

ESG is being elevated on the corporate agenda across every industry. Green cloud offers opportunity for measurable progress in server utilization, workload flexibility, and energy-efficient infrastructure.

New threats have emerged, and legacy platforms are no match. Data breaches and cyber-attacks, including ransomware, are threatening the security of insurance systems, operations, and customer trust. Public cloud platforms have matured and now offer stronger controls than on-premise solutions with security and compliance measures.