The Art of AI Maturity

Advancing from practice to performance

Close up with geometric lights reflected on person's face

Why AI in Insurance Claims and Underwriting?

Improving the insurance experience

Ideas for a Radically Human future

It’s time to make your approach to business technology more human—Radically Human.

Radically Human is a new book from Accenture Technology leaders, Paul Daugherty, Group Chief Executive - Technology & Chief Technology Officer, and Jim Wilson, Managing Director - Global Research, that demystifies cutting-edge technologies, providing a blueprint for leaders to create business value while building a more human-centered, trust-based, and sustainable enterprise.

Published by Harvard Business Review Press, it offers business leaders an easy-to-understand breakdown of today’s most advanced human-inspired technologies and flips commonly held assumptions around five business fundamentals to help you approach innovation in a completely new way.

A strategic and practical guide to intelligent automation

From the global enterprise technology and automation leaders at Accenture, Dr. Bakshar Gosh, Chief Strategy Officer; Rajendra Prasad, Global Automation Lead; and Gayathri Pallail, Managing Director for Automation Strategy and Deployment, The Automation Advantage book offers the first comprehensive blueprint for using and scaling AI-powered intelligent automation. Learn how enterprises can gain a competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience.

Embrace the future of productivity and improve speed, quality, and customer experience through intelligent automation and AI.

Listen In: Tech, Talent and Telling the Insurance Story on the Insurance Coffee House Podcast

On this episode of The Insurance Coffee House podcast, Kenneth Saldanha, Global Insurance Lead at Accenture, is joined by Paul Mang, Chief Innovation Officer at Guidewire, to talk about how their career journeys have intersected and how they now work to drive innovation for their clients.

Attracting and retaining talent is a growing imperative in the insurance industry. Their discussion covers the topics that are in focus today, including behavioral data, new and emerging risks, behavior-based offerings, and the strategies being used to grow talent resources and create career paths for the next-generation insurance workforce.

Listen to the full recording


Accenture Ranks No. 1 in Cybersecurity Service Providers by HFS Research


Accenture recognized as a global cybersecurity powerhouse putting customer-centricity and innovation at the forefront of its strategy.

Poor Claims Experiences Could Put Up to $170B of Global Insurance Premiums at Risk by 2027, According to New Accenture Research


Artificial intelligence technologies such as machine learning and data analytics could transform the claims value chain and improve customer outcomes.

Accenture Song Wins Cannes Lions Direct Grand Prix for Coinbase

CANNES, France

At the 2022 Cannes Lions International Festival of Creativity, Accenture Song (formerly Accenture Interactive) took home the top honor for Direct Lions — which celebrates targeted and response-driven creativity — winning a Grand Prix for its Super Bowl spot ’Less Talk, More Bitcoin’ for Coinbase.

C-Suite Leaders Taking Entirely New Approach to Costs, According to Accenture


Traditional cost cutting measures are no longer enough; Cost transformation must be interconnected with growth, sustainability and innovation.

Accenture and Avanade Named Microsoft 2022 Global SI Partner of the Year for 17th Time


The companies were recognized with ten additional awards — including an unprecedented number of country-level Partner of the Year awards.

Efma and Accenture Reveal the Winners of Innovation in Insurance Awards 2022


This year’s entries demonstrate an ongoing customer focus, creative applications of artificial intelligence (AI) and automation as well as a sustainability lens.

More Than 60% of Companies Are Only Experimenting with AI, Creating Significant Opportunities for Value on their Journey to AI Maturity, Accenture Research Finds


While the majority of organizations that use artificial intelligence (AI) are still experimenting with the technology, only 12% are using it at an AI maturity level that achieves a strong competitive advantage, according to new global research from Accenture.

Sustainable Technology Strategy Critical for Achieving Business Growth and ESG Performance, According to New Accenture Report


CIOs must seize opportunity to advance sustainability to deliver value, tangible outcomes and sustainable impact across their organizations.

Accenture, Microsoft and Avanade Expand Partnership to Help Organizations Tackle Their Greatest Sustainability Challenges


With an immediate emphasis on delivering solutions to help organizations transform their operations, products, services and value chains to help accelerate the transition to net zero, the three companies will expand their focus to broader environmental, social and governance (ESG) challenges in the future.

Human Connection and Trust Unlock Productivity, Retention and Revenue Growth, Accenture Research Finds


Only 1 in 6 people feels strongly connected at work, with on-site workers least connected of all. “Omni-connected experiences” help workers realize full potential.

The New Face of Compliance is Adaptable, Data Rich and Tech-Driven, Accenture Report Finds


The ever-evolving risk landscape calls for a more proactive, collaborative approach to reimagining the compliance function.

Accenture Positioned as a Leader in IDC MarketScape for Worldwide Cloud Professional Services 2022


The IDC MarketScape assessed the 2022 cloud professional services market through the IDC MarketScape model, providing a quantitative and qualitative analysis of the characteristics that highlight each vendor’s success in the marketplace.

Accenture Recognized as No. 1 on DiversityInc Top 50 Companies for Diversity® List; Joins Hall of Fame


This marks the 16th consecutive year DiversityInc has recognized Accenture in the United States for the steps it has taken to create an inclusive and equitable culture.

Accenture Announces Accenture Song


Building on Accenture’s longstanding culture of change, the name Accenture Song conveys an enduring and universal form of human craft, connection, inspiration, technical prowess and experience —unleashing the imagination and ideas of its people to deliver tangible results.

New Book “Radically Human” Shows Business Leaders New Path to Success by Taking a Human-Centric Approach to Technology Innovation


Sequel to bestselling “Human + Machine” delivers a new playbook for driving growth and value by applying technology across human dimensions of trust, experience, talent and sustainability.

Accenture Named a Leader in Enterprise Blockchain Services by Everest Group


Accenture has been recognized as a Leader in enterprise blockchain services for the second consecutive time by industry analyst firm Everest Group.

Accenture Technology Vision 2022: “Metaverse Continuum” Redefining How the World Works, Operates and Interacts


Accenture launches dedicated Metaverse Continuum business group as physical and virtual realities converge to reshape human experiences.

Everest Group Recognizes Accenture as a Leader in Platform IT, Salesforce and Duck Creek Services in Insurance


Accenture has been named a Leader in three new reports by analyst firm Everest Group which assessed providers on platform IT, Salesforce and Duck Creek services in the insurance industry.

Accenture Named a Leader in Everest Group’s PEAK Matrix® for Cloud Services in North America and Europe


According to Everest Group, Accenture is differentiated in overall market impact, driven by value delivered to clients based on customer feedback.

Accenture Named a Leader in 2022 Gartner® Magic Quadrant™ for Data and Analytics Service Providers


Among the 18 companies assessed, Gartner positioned Accenture highest and furthest in this Magic Quadrant for its ability to execute and completeness of vision in this market.

Accenture Invests in Multicultural Media Technology Platform SwayBrand Through Accenture Ventures’ Black Founders Development Program


Accenture has invested in Los Angeles-based SwayBrand, a multicultural media technology platform that helps brands connect with diverse influencers. This marks the first startup investment in North America made through the company’s Black Founders Development Program.

Accenture Talent Hub for Salesforce Launches in Albany, New York


Expanding its commitment to the New York workforce, Accenture plans to create 100 new Salesforce-skilled cloud jobs in 2022.

Accenture Life Insurance & Annuity Platform Achieves “Luminary” Status and Wins Two XCelent Awards


Celent recognizes ALIP with top honors for its technology and functionality.

Accenture Receives Four ‘Digital Experience Partner of the Year’ Awards from Adobe


Accenture has been recognized with four Adobe Digital Experience Partner of the Year Awards for 2022, reflecting Accenture’s leadership in unleashing purposeful connections, powered by Adobe, to help accelerate clients’ path to value.

Companies Have Unprecedented Opportunity to Transform How They Manage, Measure and Report the Impact and Value of Their ESG Priorities, Accenture Report Finds


In a unique moment, with pressures from shareholders and stakeholder demands on sustainability growing exponentially, leaders must bring the right data to decision-makers that improves business performance.

Contact Us

If you have any questions, please contact Jim Brust


Matthew Sheldon

Executive Principle - Strategy

Jeff Mitch

Managing Director – Strategy, Insurance

Darcy Dague

Managing Director – Insurance, North America

Abdul Zamerli

Senior Manager - Strategy

Erik J. Sandquist

Managing Director – Insurance, Global Lead Customer, Sales and Service

Jeana Muñoz

Managing Director – Insurance Consulting

Jim Bramblet

Managing Director – Insurance Lead, North America

Kenneth Saldanha

Senior Managing Director – Global Insurance Lead

Michael Reilly

Principal Director – Insurance

Ravi Malhotra

Managing Director – Strategy