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Accenture Insurance Blog

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Michael Costonis

Senior Managing Director, Accenture Financial Services

Michael Costonis is a Senior Managing Director in Accenture’s Financial Services Practice. He is responsible for managing the Financial Services North America East Client Group, which represents $1.2B in annual revenue across Banking, Capital Market, Property/Casualty and Life clients. A key element of Michael’s role is to help our clients chart the course through digital disruption in today’s rapidly changing marketplace.

Costonis has 25 years of experience developing strategies, managing technology transformations, navigating business processes process change, and shaping the future for some of the world’s leading companies. In his career with Accenture, he has worked with more than 50 leading insurance clients in 18 countries around the world.

Prior to his current role, Michael was responsible for the Insurance Industry Program for North America. In that capacity, he set the overall vision and strategy for the practice, and pursued new client relationships.

He also has led Accenture’s Insurance Solutions practice in North America, where he was responsible for driving growth for Accenture’s asset-based business in Insurance, including claims, underwriting, and policy administration.

Costonis has authored several articles in leading insurance trade publications, and has been quoted in The New York Times, Bloomberg News, Reuters News, Financial Times, Forbes, Best’s Review, Insurance & Technology, InformationWeek, National Underwriter, Technology Decisions, and the Philadelphia Inquire r. He is a sought after public speaker, having addressed many leading industry conferences in the U.S. and internationally.

Costonis received a bachelor’s degree in political science from Swarthmore College (Swarthmore, PA). He is based in Philadelphia.
Latest Posts | By Michael Costonis
Posted on March 6th, 2017

Six driving forces in the coming digital disruption of investment banks

As I mentioned in my previous post, many investment banks are still not leveraging the potential...
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Six driving forces in the coming digital disruption of investment banks
Posted on February 27th, 2017

How can investment banks leverage the potential of digital technologies?

Until now my blog posts have focused on Insurance topics, but this year I’ll be branching...
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How can investment banks leverage the potential of digital technologies?
Posted on February 20th, 2017

Reset the mindsets of Claims and Procurement to drive sustainable value

Over the course of this series of posts, I’ve suggested that Claims and Procurement need to...
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Reset the mindsets of Claims and Procurement to drive sustainable value
Posted on February 13th, 2017

Three ways to unite Claims and Procurement behind a common goal

In my first post in this series, I looked at the reasons why there is a disconnect between...
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Three ways to unite Claims and Procurement behind a common goal
Posted on February 6th, 2017

It’s time to end the turf war between Claims and Procurement

In many insurance companies, the Claims and Procurement departments remain disjointed at best,...
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It’s time to end the turf war between Claims and Procurement
Posted on January 30th, 2017

Performance management innovations lead to improved employee performance

A recent Accenture study of 2,100 cross-industry leaders and employees found that a large majority...
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Performance management innovations lead to improved employee performance
Posted on January 23rd, 2017

Business may be becoming more digital—but performance management remains analog

Digital technologies are changing the nature of both work and the workforce, something acknowledged...
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Business may be becoming more digital—but performance management remains analog
Posted on January 16th, 2017

Performance management practices are not supporting insurers’ business objectives

Performance management is critical to the insurance business. On that, almost everyone agrees....
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Performance management practices are not supporting insurers’ business objectives
Posted on January 11th, 2017

Hot topics: Thought leadership from 2016

In my previous post, I shared three major themes covered on the Accenture Insurance Blog. This...
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Hot topics: Thought leadership from 2016
Posted on January 4th, 2017

A year in review: Key themes from 2016

Last year, a set of disruptive trends—among them, the Internet of Things, big data, the...
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A year in review: Key themes from 2016