For the Accenture Claims Customer Survey, we surveyed almost 8,000 insurance policyholders in 14 countries. One part of the survey focused on fraud, and in particular, on claimants who falsify or inflate their statements of loss. We wanted to know: How prevalent is this behavior, and what drives it?

Claims fraud is rife

When you last submitted an insurance claim, did you overstate the value of your loss? If so, why did you overstate the value of your loss?
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The takeaway? Insurers that improve the claims experience do more than mitigate losses and improve customer retention. They can also help reduce fraud.

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