Across all industries, new technologies have changed the way that businesses interact with their customers. Insurance is no exception. As part of the Accenture Claims Customer Survey, we explored the role that social media and apps play in the claims experience.
Customers are quick to turn to social media
Customer service has been a priority for many insurers, but with the advent of social media, providing exceptional customer experiences is no longer a luxury—it is a necessity.
- View Why claims service matters, part 1: Customer satisfaction
- View Why claims service matters, part 2: The switching economy
- View Why claims service matters, part 3: Channel preferences
- Read our latest thinking on Claims
- Email me to discuss how Accenture can help you transform your claims function.