Accenture Claims Investment Survey: 82 percent of US P&C insurers intend to recruit new claims professionals from their competitors.
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With more than two-third of US P&C insurers actively hiring or planning to hire claims professionals, they’ll be looking for talent in the following places:

  • Among competitors (82 percent)
  • At universities (70 percent)
  • From industries other than insurance (48 percent).

Notably, more than half of insurers (59 percent) see hiring or training customer service professionals as a top priority to address customer needs.

How are insurers finding the talent hunt? We’ll discuss that in next week’s post.

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