Increasing competition in the insurance industry should have carriers on alert—especially given Accenture research showing customers’ increased openness to buying insurance from non-traditional providers. Watch this video to learn about this and other challenges that insurers face today.
Challenges in the insurance market
There are two sides to this coin. On one side, these are challenges to how business is done, but on the other side, these are opportunities for insurers to change the status quo. To capitalize on these opportunities, insurers need to become more customer-centric, create stronger customer relationships and foster innovation through digital technologies.
- Watch Transform or be transformed, part 1 | Drivers of change in the insurance industry.
- Watch Transform or be transformed, part 2 | Today’s insurance customer.
- Read our latest thinking on Customer Centricity
- Email me to discuss how Accenture can help insurers compete in a digitally-driven market.