The insurance industry has seen tremendous change in the past few years, with no end in sight. Accenture believes there are five main drivers of change—four of them external, and one internal. Watch this video to learn about these drivers, as well as implications for insurers.

Drivers of change in the insurance industry

There’s no doubt about it. Insurers must adapt to these drivers of change, and they must do so strategically—in other words, they must transform or be transformed. That means moving away from a product focus to putting each customer at the center of the insurer’s business and operating models. In my next post I’ll describe some interesting trends we’ve seen in what customers expect from their carriers.

Learn more:

• Read our latest thinking on Costumer Centricity
• Email me to discuss how Accenture can help insurers become more customer-centric.