Although 93 percent of customers described themselves as “satisfied” or “very satisfied” with their insurance provider in a recent Accenture global claims survey, a surprisingly high number of customers (39 percent) were considering switching to a different provider.

Factors influencing customer satisfaction included timely communication from a provider that keeps the customer informed, empathetic interactions with the insurer’s staff and the ability to engage with the insurer using the customer’s preferred channels.

39% of claimers are satisfied but still likely to switch to a new insurance provider

To learn more:

Read the Accenture Global Insurance Claims Survey report

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