Accenture’s claims customer survey indicates that despite apparently high satisfaction levels, 30 percent of insurance customers are likely to switch to another provider in the next 12 months.

Younger customers are more likely to switch and more likely to reward (or punish) insurers that do not deliver claims service through their desired digital channels. The punishment comes in the form of withholding recommendations, making negative comments on social media or switching providers.

30% of insurance customers new likely to switch providers in the next 12 months.

To learn more:

Read the Accenture Global Insurance Claims Survey report

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