How would you prefer to set up and pay for an insurance policy? Who do you trust most for advice about a policy that best suits your needs? We posed these questions to 4,000 personal lines auto and home insurance policyholders. Let’s look at the results in this Insurance Chart of the Week.

Customers prefer to work with agents to set up and pay for policies

Creating Value in the Independent Agency Channel - Customer Survey
Click the image above for a large version of the Insurance Chart of the Week (opens in a new window).

Insurers that take action to help their agents think and act strategically about people, processes and technology can help place their independent agent network on the path to high performance.

Accenture has identified four key areas of investment that can help insurers establish a high-performance agency network. Learn more about them in our point of view: Accenture Insurance: Creating Value in the Independent Agency Channel.

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