There’s no question: when it comes to insurers’ claims functions, customers and data are critical. But many insurers disregard the very reason why these areas are so important—the bottom line. High-performing insurers in the claims function keep outcomes top of mind.

In my third installment of “Claims at the Crossroads,” I look at the reasons why insurers aren’t spending their time where it matters.

Are you striking the right balance between efficiency and payout? Send me an e-mail and let’s discuss were you should be focusing your attention.

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