Watch as Accenture’s Michael Costonis discusses the issues affecting insurers’ claims functions in this six-part podcast series, “Claims at the Crossroads.”

 

Claims at the Crossroads (Part 1 of 6): Yesterday’s strategies are not up for tomorrow’s challenges

View Claims at the Crossroads (Part 1 of 6)
View Claims at the Crossroads (Part 1 of 6)

There’s a disconnect between insurers’ aspirations and their actions. Accenture’s Michael Costonis explores how customer expectations are placing added pressure on insurers’ claims functions.

Claims at the Crossroads (Part 2 of 6): The data’s ready, but are insurers?

View Claims at the Crossroads (Part 2 of 6)
View Claims at the Crossroads (Part 2 of 6)

What will separate tomorrow’s high-performance insurers from the rest will come down to how insurers use data to advance their claims functions. Accenture’s Michael Costonis looks at the opportunities that await insurers.

Claims at the Crossroads (Part 3 of 6): It all comes down to the bottom line

View Claims at the Crossroads (Part 3 of 6)
View Claims at the Crossroads (Part 3 of 6)

Many insurers aren’t focusing their time and efforts on what matters. Accenture’s Michael Costonis explains why it’s so important for insurers to focus on the bottom line and looks at how high-performance insurers are mastering this.

Claims at the Crossroads (Part 4 of 6): How does your people equation measure up?

View Claims at the Crossroads (Part 4 of 6)
View Claims at the Crossroads (Part 4 of 6)

For insurers to excel in the claims function, they’ll need to master the people equation. Accenture’s Michael Costonis reveals what insurers should be looking for in new employees.

Claims at the Crossroads (Part 5 of 6): The tech trends insurers must embrace

View Claims at the Crossroads (Part 5 of 6)
View Claims at the Crossroads (Part 5 of 6)

Technology is moving at a rapid pace, yet when it comes time to adopting new trends, insurers are not moving as quickly. Accenture’s Michael Costonis shares the four tech trends transforming insurers’ businesses.

Claims at the Crossroads (Part 6 of 6): Do not pass “go” without doing this first

View Claims at the Crossroads (Part 6 of 6)
View Claims at the Crossroads (Part 6 of 6)

When charting a course for the future, insurers must focus on three key areas before proceeding. Accenture’s Michael Costonis reveals the non-negotiables for insurers.

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