Telematics, a field that encompasses telecommunications, vehicular technologies, road transportation and safety, electrical engineering and computer science, is likely to play a key role in the future of auto claims adjudication and the services offered to consumers. From helping insurers determine what happened immediately prior to a collision, to enabling rapid-response, location-aware support services for customers, it promises valuable solutions to all parties.
Although insurers in Europe and Latin America have lagged behind their counterparts in the United States in their adoption of telematics and related technologies, research suggests that this is about to change. Over the next three years, the number of insurers taking advantage of the new technologies is projected to almost double. Will you be one of them?
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