In their race to gain digital capabilities, have insurers have overlooked the critical role that the claims workforce plays? A digitally enabled claims workforce is not just a workforce with new tools and toys—instead, it is one that is driven to provide exceptional customer service, solve problems independently, and drive innovation and change for the company as a whole. In fact, fostering the claims workforce of a future can allow an insurer to generate higher and more sustainable commercial value.

Creating sustainable value with a digitally enabled claims workforce

Sustainability of value created over time
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Insurers can develop the next-generation claims workforce through careful design, commitment to change management, and new ways of working and training—all enabled and supported by bringing people and technology together, to drive sustainable commercial value.

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