DevOps can help insurers deliver rapid, continuous improvements to applications—from digital customer-facing systems to large-scale enterprise products—at lower costs and with better quality.

In the high velocity digital age, insurers’ IT operating models are often not as effective as they could be. IT organizations typically spend more time testing, deploying and releasing software than designing and building it. They also see a high proportion of production incidents, the result of human errors in a manual release process, and suffer from a lack of alignment between development and operations in terms of values and ways of working.

DevOps—one of the leading software engineering trends—brings business, development and operations stakeholders together to streamline IT delivery and continuously evolve IT systems. Using automation techniques to optimize collaboration across development, testing and operations, DevOps enables insurers to make faster, more predictable and more frequent deployments to market.

Traditionally, large development teams have delivered big releases, leaving testing until late in the development lifecycle, making limited use of automation and leaving little room for experimenting or mistakes. Using DevOps, teams test early and often, make continuous improvements, automate everything, implement strong source control, deliver small incremental changes and experiment frequently without regret.

The business benefits of the DevOps delivery model are three-fold:


  • Improves speed to market through simplified environments.
  • Provides a framework that supports agile development and lean methodologies.
  • Decreases the turn-around time for build/deploy/environment provisioning.


  • Standardizes operations.
  • Provides documented processes and procedures.
  • Reduces development infrastructure complexity.
  • Supports a dedicated and centralized workforce.
  • Enables the measurement of continuous improvements.


  • Frees up capacity for development and QA resources to perform their primary functions.
  • Optimizes onshore/offshore ratios for core services.
  • Automates processes, resulting in team optimization and cost reduction.
  • Leads to more efficient communication, collaboration and issue resolution.
  • Takes advantage of self-service utilities and tools to reduce overall timelines.

At Accenture, we’ve seen organizations using DevOps reduce costs by 10-20 percent, increase speed to market by 50 percent and reduce the number of defects by 30 percent. The accelerated interactions that occur between development and operations teams result in faster, more predictable deployments, performed with radically greater efficiency.

For insurers, the ability to roll out business capabilities continuously will be the difference between companies that can evolve and those that stagnate.

To learn more, visit DevOps: Delivering at the speed of today’s business.

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