The Accenture Insurance Consumer Fraud Survey has been getting lots of interest. Notably, I’ve discussed the results at the Coalition Against Insurance Fraud’s annual meeting and it was picked up by Insurance Networking News.
Coalition Against Insurance Fraud annual meeting
In December 2010, I gave a presentation at the Coalition Against Insurance Fraud’s Board of Directors and Annual Membership Meeting. Specifically, I shared some of the results of the Accenture Insurance Consumer Fraud Survey.
Consider that a majority of survey respondents believe that poor customer service can encourage insurance fraud. This belief was more likely among younger respondents and lower-income respondents. Additionally, half of respondents say that they would report fraud, but don’t know how to do it.
For more information, look at the meeting summary.
Insurance Networking News discusses Accenture research
Insurance Networking News discussed the results of the Accenture Insurance Consumer Fraud Survey. The article, “From Frustration to Fraud?”, provides a nice overview of the survey results.
If you missed the original blog series about the fraud survey, you can catch up here:
- Part 1: Results of the Accenture Insurance Consumer Fraud Survey 2010.
- Part 2: What insurers can do to detect and deny fraudulent claims.
- Point of view: Improve Customer Service and Fraud Detection to Deliver High Performance through Claims.
Do you have questions about fraud or fraudulent claims? What is your business doing to detect and deny fraudulent claims?