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3 key success factors for AI-led health claims modernization  

The potential of AI in transforming health insurance claims management is vast, but realizing its full benefits requires more than just implementing new technology. In our previous blog on this subject, we explored how agentic AI can transform the health claims experience. In this blog, we will provide a roadmap as to how insurers can truly…

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Agentic AI is transforming health insurance claims

Many of us have experienced the frustration of long waiting times to secure a patient slot in a clinic or hospital. Let’s imagine Jane, a policyholder, facing a delay in diagnosis of her acute appendicitis. This delay results in limited treatment options,…

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When LLMs get their bodies: Tailored robotic solutions for insurers

The integration of Large Language Models (LLMs) with physical robots is set to redefine the way we interact with the world around us. This convergence, as highlighted in the Accenture Tech Vision 2025 trend “When LLMs Get Their Bodies” promises a new…

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We need a new approach to natural catastrophe claims

2025 is not yet over but already, Gallagher Re’s Natural Catastrophe and Climate Report shows that in just the first half of the year, global insured losses have already hit $84 billion. At this pace, 2025 is set to mark the fifth…

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AI Underwriting: Beyond the hype

We have periodically conducted surveys on underwriting for more than 15 years to understand the state of the function and how technology is—or isn’t—helping it to evolve. In our most recent report Underwriting rewritten, we asked what percentage of time underwriters are…

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Four key ways for insurers to build resilience in a shifting trade landscape

In the context of fractious global trade dynamics, businesses have no choice but to adapt their strategies for planning, pricing and protection. The interconnected nature of the global economy means that instability in one sector often has ripple effects across others.   Insurers…

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3 ways to prepare the insurance workforce for the generative AI era

With 30% of insurance workers reaching retirement age by 2030, and the rise of generative AI, including the emergence of agentic systems, the insurance industry’s workforce is poised for a major transformation. AI presents massive opportunities, but recruiting and upskilling talent remain…

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The binary big bang: Building agents that build apps in insurance  

The annual Accenture Tech Vision report has always been a beacon for the future of technology. Now in its 25th year, this year’s report AI: A Declaration of autonomy highlights four key trends that are set to reshape the tech landscape –…

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The new learning loop: How insurance employees can co-create the future with AI

The annual Accenture Tech Vision report is in its 25th year and continues to be a huge source of insight for our technological future. This year, AI: A Declaration of autonomy  features four key trends that are set to upend the tech…

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Your face in the future: Humanize your insurance brand experience to differentiate

In its 25th year, the annual Accenture Tech Vision report continues to be a guiding light for the future of technology. This year, the report highlights four key trends that are set to revolutionize technology: 1) The Binary Big Bang, 2) Your…

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Meet our bloggers

Khalid Lahraoui

Senior Managing Director – Insurance Lead, Global and EMEA

Kenneth Saldanha

Senior Managing Director – Insurance Lead, Americas

Naoyuki Shibata

Senior Managing Director - Insurance Lead, Asia Pacific

Michael Reilly

Managing Director – Accenture Strategy, Insurance

Tim Hoying

Managing Director – Accenture Strategy, North America

Darcy Dague

Managing Director – Insurance, North America

Shay Alon

Managing Director – Insurance, Global Lead Accenture Life and Annuity Software

Venkat Viswanath

Managing Director – Insurance Technology Lead, Global

Nina Jais

Managing Director – Strategy, Financial Services Sustainability Lead, Europe

Marco Tsui

Managing Director, Hong Kong Financial Services Lead, Greater China

Sher Li Tan

Managing Director – Financial Services, Greater China

Saurabh Wahi

Managing Director, Growth Strategy & AI-Led Transformation

Rina Pandalai

Managing Director - Insurance Accenture Song Lead, Americas

Octavio Gomez Haro Alonso

Client Account Lead – Insurance, Australia and New Zealand

Matthew Madsen

Managing Director- Insurance Operations Transformation Lead, Global

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