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Accenture Insurance Blog

Customer Experience

Posted on April 27th, 2017

Expanding the Customer Service Role

In our brave new world, insurers who wish to delight their customers are turning to digital...
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Expanding the Customer Service Role
Posted on April 20th, 2017

How to supercharge your business’ digital channels

Business has widely embraced social media as a marketing tool.  A study by eMarketer found...
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How to supercharge your business’ digital channels
Posted on April 19th, 2017

Personalization is the key to luring lucrative insurance Nomads

Tech savvy, digitally-active consumers are fast becoming a critical market for insurers throughout...
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Personalization is the key to luring lucrative insurance Nomads
Posted on April 13th, 2017

Why an ounce of prevention is more valuable

Some people seem to thrive on chaos. Perhaps as college students, they stayed up all night...
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Why an ounce of prevention is more valuable
Posted on April 12th, 2017

Technology creates opportunities for claims organizations

In my previous post, I looked at the customer experience and what it means for insurers as...
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Technology creates opportunities for claims organizations
Posted on April 11th, 2017

Will robo-advice make human insurance agents vanish?

From Siri to our investments, the use of artificial intelligence to make decisions has expanded...
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Will robo-advice make human insurance agents vanish?
Posted on April 6th, 2017

The balance of power has shifted – and that’s quite a challenge

In 1909, when Harry Gordon Selfridge first began using the phrase “the customer is always right,”...
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The balance of power has shifted – and that’s quite a challenge
Posted on April 5th, 2017

The Future of Digital Claims: Transforming the customer experience

In my first post, I explored the drivers that are transforming the claims industry: customer...
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The Future of Digital Claims: Transforming the customer experience
Posted on April 5th, 2017

Efma–Accenture Innovation in Insurance Awards 2017 Nominees Announced

It’s an exciting time to be part of the insurance industry and to witness such unprecedented...
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Efma–Accenture Innovation in Insurance Awards 2017 Nominees Announced