Posted on March 4, 2015 by Thomas Meyer
Today I’m wrapping up our look at Accenture’s L&H Innovation Tracker by sharing some specific examples of how Digital Innovators are finding new ways to connect with consumers and communicate their brand.
When you think of digitalization, often the first thing that comes to mind is the changes in how businesses and consumers communicate with each other. This is very evident in how L&H insu . . .
Posted on March 3, 2015 by Darcy Dague
Across industries, the Internet of Things is forcing companies to re-evaluate how they do business and bring value to their customers. Within insurance, telematics has attracted considerable interest as a way to better understand customers, optimize premiums and mitigate risk. For example, Accenture research found that 77 percent of consumers would be interested in telematics to determine premiums . . .
Posted on March 2, 2015 by Michael Costonis
In their race to gain digital capabilities, have insurers have overlooked the critical role that the claims workforce plays? A digitally enabled claims workforce is not just a workforce with new tools and toys—instead, it is one that is driven to provide exceptional customer service, solve problems independently, and drive innovation and change for the company as a whole. In fact, fostering the cl . . .
Posted on February 27, 2015 by Cindy De Armond
Many insurance company executives are deeply involved in digitization. They are automating previously manual processes, converting transactions from a paper to an electronic basis, and employing collaborative technologies that link colleagues with each other and with third parties as needed.
That’s great – but it’s not enough. Too many companies stop there, and don’t reap the full benefits of th . . .
Posted on February 27, 2015 by Brian DeMaster
Transforming the onboarding experience requires six key capabilities, which I discussed last week. To get started, wealth management organizations should evaluate each capability more closely using the following questions:
Vision: Based on the key priorities for your organization, what aspects of client onboarding should your company strengthen?
Current State: Rate your company on each capabili . . .